FAQ
Frequently Asked Questions (FAQ) - Endea Graduation
1. How do I determine the correct size for my graduation attire? We recommend referring to our size chart available on the product page for each item. Additionally, if you have any doubts or questions about sizing, feel free to contact our customer service team for assistance.
2. Can I customize my graduation attire? Yes, we offer customization options for many of our products. Please contact us directly to discuss your customization needs, and we'll be happy to assist you in creating the perfect attire for your special day.
3. What is your return policy? You may return unused product(s) purchased from Endea Graduation for a full refund within 30 days of the purchase date. Please refer to our Returns and Exchanges Policy for more details.
4. How long does it take to process a return and receive a refund? Once your return is received and inspected, we will process your refund within 7-10 days. The refund will be issued to the original form of payment used at the time of purchase.
5. Do you offer international shipping? Yes, we offer international shipping to many countries. Please note that shipping costs and delivery times may vary depending on your location. Contact us for more information regarding international orders.
6. Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
7. How do I care for my graduation attire? In general, most of our garments can be dry cleaned,
8. Can I purchase additional accessories for my graduation ceremony? Yes, we offer a variety of accessories including caps, tassels, stoles, and diploma covers. You can browse our selection online or contact us for assistance in finding the perfect accessories for your ceremony.
9. Do you offer discounts for bulk orders? Yes, we offer discounts for bulk orders. Please contact our sales team for more information and to receive a personalized quote for your order.
10. How can I contact customer service for further assistance? You can reach our customer service team via email at info@endeagroup.com Our representatives are available to assist you with any questions or concerns you may have.
If you have any other questions or inquiries not addressed in this FAQ, please don't hesitate to contact us. We're here to help make your graduation experience memorable and stress-free.
Sincerely,
Endea Graduation Team
