Returns & Exchanges
Returns and Exchanges Policy
Thank you for shopping at Endea Graduation. We strive to provide you with products of the highest quality and hope you are completely satisfied with your purchase. However, if for any reason you need to return or exchange an item, we're here to help.
Returns
You may return unused product(s) purchased from Endea Graduation for a full refund within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still attached.
Returns must be accompanied by the original packing receipt. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 days from the day that your return is received.
Exchanges
If you need to exchange an item, please follow the return instructions above and place a new order for the item you wish to receive in exchange.
Mailing Your Return or Exchange
At this time, we do not offer free returns via mail, and all return shipping costs must be prepaid by the customer. We highly encourage you to use a traceable shipping method and to retain your return tracking information until your refund is processed.
To submit your return via mail, please follow these steps:
- Make sure all items are in original condition with tags still attached.
- Securely pack merchandise in the original box, if possible, removing all extra labels from the outside of the package.
- For all returns within the U.S., please select a carrier of your choice and send to the following address:
Endea Graduation Attn: Returns Department 459 VZ County Road 2135 Canton TX 75103
If you have any questions or concerns regarding your return or exchange, please don't hesitate to contact us at [customer service email] or [customer service phone number]. We're here to assist you every step of the way.
Thank you for choosing Endea Graduation.
Sincerely,
Endea Graduation Team